行业：Services
职位：Tech & Helpdesk Support
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Job Description
Minimum Qualifications:
Candidate must possess at least a Bachelor’s/College Degree in Logistics/Transportation or equivalent.Minimum of six (6) months to one (1) year working experience in the same capacity.Must be able to work and cope in a fast-paced working environment.Experience in processing and booking shipments, sending of billing, preparing job cost.Adept in negotiating, complaint handling and change management.Knowledge of incoterms, billing requirements, import/export process and regulations, exposed in logistics chain solution.Ability to work with partners and produce quality service within tight time frames and simultaneously manage several projects.Duties & Responsibilities:
Handles lodgement and documentation of shipments such as House Bill of Lading, Air Waybill, Packing List, and Commercial InvoiceFacilitates the pick-up, loading, tracking, tracing of customers’ container van, and other pertinent schedules.Attends to general inquiries of local clients thru phone and/or personal inquiries (two hours for monitoring of shipment, within 24-hours for other inquiries) and coordinates the information to supervisor and operations personnel to maintain high customer satisfaction ratings.Constantly monitors the status of transported container and proactively relays/updates client of the necessary information such as, but not limited to location, arrival, departure, BL/House number, or with its irregularities on documents with the cargo itself, issuance of Ocean/House/Master bills of lading, pre-alerts, and invoices.Processes documentation for BOC submission (e.g. Container Guaranty, Abandonment Letter, Authorization Letter, etc.).Constantly update and prepare consolidated vessel schedule of different carriers for monitoring purposes.Recommends customer complaints & commendation handling mechanism modification within company standards to minimize costs while conforming to customers’ requirements.Perform other job-related activities and duties as may be requested and assigned by the Department Head.