行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Due to the continued expansion of our business, we are seeking a full-time Client Experience Representative to join our winning team. If you are seeking an opportunity to develop and create cutting-edge solutions for our products and services, while being part of something extraordinary, then please apply!
The ideal candidate will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the world.
Job Responsibilities
· Provide consultative support and solutions for all Cavista clients.
· Answer questions via phone and support ticketing center.
· Resolve problems and offer general assistance for the day-to-day operations of our various products.
· Partner effectively to provide quality support, while always upholding company values.
· Respond rapidly and provide prompt support to client concerns.
· Escalate unresolved matters and maintain ownership through to a timely resolution.
· Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services.
· Communicate with clients and research to diagnose inquiries.
· Manage database records and provide status reports on reported issues – all done with speed and professionalism.