行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 35000-42000PHP/月
SKILLS REQUIREMENTS
Previous experience with administrative dutiesHigh level of written and oral communication skillsIntermediate knowledge of Excel VBA, MS Word, Excel and Outlook (or similar email package)Ability to effectively prioritise workloadProactive approach to problem solvingStrong planning, organisational and time management skillsBackground on Workforce Management (Real time, Scheduling, Capacity Planning)Knowledge in Snowflake platform is highly preferred (Or any knowledge in similar database platforms) Background in handling Outbound Campaigns/ Blended Accounts is a plusDAILY RESPONSIBILITIES
Monitoring of call list – Changing of passesExtract Guide phone productivity reports from AspectPrepare Call volume and service level reports.Generate service level reports for all languages.Prepare Guide / Team Leader lateness reports.Leave approval for guides.Update of sick and urgent leave.Update of guides’ Flexi Hour and shift changeCall Center Tracker update.Manage phone line closures.Manage Operations team stationery requests.Training / Event Schedule & Invite - ( liaise with trainer training schedule and group / send invite/ book room)Other projects, tasks and duties as may be directedWHAT WE OFFER:
Career advancement and training opportunities that will enhance the quality of your professional lifeRewards & RecognitionCompetitive Health insurance with Dental CoverageDiscounted hotel and resort stay at Wyndham propertiesE learning CoursesA fun and fantastic work environment that includes exciting activities and EventsOccupational Health and Safety Compliant WorkplaceShuttle Services