行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Who we are looking for:
• Excellent English verbal and written communication skills – able to communicate clearly and effectively; listens actively and; able to adapt communication skills appropriately
• Good interpersonal skills – can collaborate well with others, willing to take new instructions and work requests
• Customer focus – displays the drive to deliver relevant solutions based on customer need
• Flexibility – willing to work on shifting schedule (may include weekend work with scheduled day off) to support the business and customers; willing to work over time or on rest day over time to support manpower requirement during critical days and/or peak season
• Resilience and Situational adaptability – able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands
As a Technician I, Monitoring Service, your responsibilities include:
• All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support required
• Investigation of refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards
• Providing sound decision based on alarm history and graph analysis
• Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers
• Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns
What you will need:
• Graduate of any 4-year degree
• Preferred with experience gained from interactive customer service and related functions.
• Background in offshore service operations is an advantage