行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：₱ 15000-25000PHP/月
We’re looking for Customer Success specialists.
You’ll provide 1st line support to Locads customers, using our ticketing system.You handle high volumes of incoming inquiries from clients (chats and emails) within SLAs.You'll take ownership of client issues aiming to resolve within one touch. You'll escalate unresolved tickets to the appropriate internal teams.You'll identify and escalate trends in contact types to the internal operational and tech teams.Collect and provide client feedback to the customerYour background
Experience within customer or technical support, ideally in a business to business setting.Ability to problem solve, think quick and provide customers with an excellent service.Experience with ticketing systems.Excellent written and spoken communication.