行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Junior High School
经验：不限
年龄：18岁以上
待遇：₱ 30000-40000PHP/月
The SME is the primary resource for claims processors in need of support. They must be able understand best practices in claims processing and then articulate those practices clearly and concisely to the processors they support. In some circumstances the SME may be responsible for coaching, uptraining, and assisting with training.
Essential Functions/Core Responsibilities
•Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
•Assists in driving metrics of the team
•Monitor closure of service levels regularly.
•Ensure prompt escalations to Team Captain.
•Supervise team in the absence of the Team Captain.
•Monitor performance and quality scores of team.
•Take production calls as well as escalated calls
Candidate Profile
High School Graduate with 1-2 years of experience in SME or related.Willing to work on a shifting scheduleAmenable to work on this locations: NCR,Calabarzon or Central LuzonSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyGood communication skills