行业：Sciences
职位：Actuarial / Statistics
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Responsibilities
Analysis – Strong Analytical skillsShould be able to handle & achieve the departmental requirementsMaintaining secrecy of dataKnowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysisShould be open to change, Multi-tasking skillsAbility to manage real time queues and skill changesCommunication between Team Locations to effectively manage the staffEnsure is able to effectively manage floor disciplineAbility to think on toes and take accurate decisions which will help in meeting the service goalsRequirements
Good knowledge of MS Excel & other MS Office ApplicationsShould have good Knowledge of Avaya CMSAbility to think strategically and work in terms of business opportunity and growthCandidate should be ready to work in a 24*7 environmentAbility to handle pressure and a natural go getterShould have minimum exposure in Call Center environment for 2 yearsWith atleast 1 year experience in Real Queue ManagementKnowledge of Scheduling should have understanding of basics in Scheduling-