行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Position Description
This position provides superior customer service to US based employees through quickly and accurately responding to questions received via phone, chat or web.
Additionally, this role provides support to employees with benefit, payroll and human capital related questions and inquiries, as well as, educates employees on the company’s self-service tools, resources and information.
Responsibilities:
Respond to employee questions and inquiries received via phone, chat and web.Identify and assess employee needs and take the appropriate action to respond.Probe for information to determine the best course of action needed to accurately and effectively respond to the employee’s question.document calls and code as appropriate for reporting purposes.Properly identify and escalate complex issues to Tier 2 partners.Respond to callers in a polite and courteous manner, projecting patience, empathy and compassion.Provide consultation to employees on where they can obtain the information on their own in the future.Diffuse upset callers through demonstrating compassion, understanding and sound judgment.Solve problems through troubleshooting and critical thinking.Recommend process improvements to drive efficiencies, knowledge and consistencies in our procedures.Complete special projects and assignments as required.Qualifications:
College Graduate or College level.Proficient with MS Office (Word, Excel, PowerPoint, Professional email) requiredPrevious HR experience preferredExperience in US HR Operations (Tier 1/ Tier 2) is an advantage but not required.Organized with strong attention to detail.Ability to multi-task and demonstrate strong follow-up.Must be able to work night shiftCompetencies:
CommunicationCritical ThinkingProblem SolvingConsistencyCustomer ServiceFlexibilityPrioritization