行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Junior High School
经验：不限
年龄：18岁以上
待遇：面议
FRESHERS AND NEWBIES ARE ALSO WELCOME TO APPLY!
Roles and Responsibilities:
Handle inbound, and/outbound, and/or non-voice transactions according to defined quality, standards. policies and proceduresDeliver excellent customer service and ensure customer satisfaction in transactionsEnsure accurate documentation of each transactionAttend to customer queries, concerns, and complaints and provide first-time call and/or transaction resolutionEscalate transactions to proper parties following proper protocolsEnsure compliance with all company policies and proceduresKeep oneself updated, aware of, and compliant with all Company policies and procedures which include information Security Management SystemsKeep all company information which includes customer information confidential and securedQualifications:
High school graduate or graduate of any related course or has completed 2 years in collegeWith or without call center experienceWith excellent communication skills (verbal and written) especially those without CCECustomer service orientationActive listening skillsComputer and keyboard skills (working knowledge of PCs e.g., MS Office)Reasonable analytical skillsSituation handling skillsGood motivational fit (job, organization, location)Willing to work on shifting schedules, graveyard shifts, holidays, or rest days as may be required by business exigenciesWilling to work onsite (IT Park Cebu City)