₱ 18000-21000 PHP / Monthly
Marketplace T&S Content Associate
Contractual: 12 months
WFH/Hybrid (laptop provided)
Location: Ortigas, Pasig
Salary Range: 18k - 21k
about the Role
As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where the Company operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.
You will:
• Perform manual moderation functions for incoming listings / users from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization.
Must have:
• Must have 1 year experience as a Content Moderator (preferably in ecommerce industry)
• Bachelor’s/College degree in Business, Management, or IT related courses
• Background on quality Assurance or Administrative experience is preferred
• Technical Skills required
• Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
• Detail oriented mindset – to spot patterns quickly even with limited variables
• Highly analytical in discerning different levels of content compliance.
Others:
• Above average English communication skills (verbal and written)
• Candidates must be residing in Metro Manila or near Ortigas, Pasig
• Must have a good comprehension and were able to provide achievemets, projects or initiatives
• Hiring Managers prefers candidates who have a "can-do" attitude and can go above and beyond your role
• Good interpersonal skills and is a team player
• Great passion for technology and self-growth
• Tech-savvy; requires minimum training to learn new systems & technology
• Ability to work in a fast-paced, high-pressure, deadline-driven environment
• Strategic thinking and an outstanding problem-solving skills and overall positive attitude
• Must be willing to work on a 12-month contract
• Must have a stable internet connection (preferably WIFI)