₱ 15000-18000 PHP / Monthly
• Handle customer questions and service requests
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Work to build cooperative relationships with customers.
• Give customers a realistic estimate of the time it will take to resolve an issue or request.
• Demonstrate willingness to take ownership of the call by acknowledging the customer’s concern.
• Encourage good security practices, such as following secure password reset rules
• Prevent unauthorized access to proprietary and sensitive company data by following procedures and requiring proper authorization prior to granting access.
• Discourage and report software piracy