行业：Services
职位：Customer Service
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：面议
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!
Qualifications:
Graduate of bachelor’s degree.Must have at least 1 year of skills and experience:Familiar with CRM platformsMS Office skills (excel and word)Customer-centric mindsetWork Arrangement: Hybrid Set upWork Location: Boni, Mandaluyong City.Shift Schedule: Mon-Fri, Shifting Schedule (6am-3pm, 1pm-10pm)Job Description:
Overall: Provide additional CRM support for Mobility PH team including any global initiatives requiring VIP support.
Key Responsibilities:
1. Respond to calls and resolve Tier 1 queries based on available guides and reference materials
2. Log ticket for calls received that are case-specific and assign to the proper Assignment group
3. Track calls received and report metrics
4. Monitor ServiceNow tickets assigned to the Philippines and respond to Tier 1 queries based on available FAQs/reference materials
5. Assign case-specific queries to the proper point-of-contact and/or re-assign to the correct Assignment group/functional team
6. Support our Follow-the-sun CRM support model and other global leadership initiatives requiring CRM support from all network delivery centers. As such, shift schedule to be identified based on requirements.
7. Adhoc tasks which may be assigned from time to time for back-up support
Join our high-performing team and enjoy these benefits:
Be part of one of the biggest and most stable organization in the worldHealthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment*Expanded maternity leave up to 120 days*Flexible Working Arrangements*Employee Stock Purchase PlanHealthy and Encouraging Work EnvironmentAllowancesLoyalty, Christmas Gift, Inclusion and Diversity Benefits*Night DifferentialRetirement Plan*Terms and Conditions Apply
**An applicant can only re-apply for the same position after six (6) months from his/her previous application
Additional Information:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
Transcript of Records (TOR)Diploma (for graduates only) and/or Certificate of GraduationCertificate of Employment (COE) and/or SSS Employment HistorySSS ID and/or SSS Verification FormSSS Statement of Account (SOA)SSS Certificate of ContributionPag-IBIG Member’s Data Record (MDR)Philhealth ID and/or Philhealth Member Data Record (MDR)TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR StampedNSO Birth Certificate