行业：Engineering
职位：Mechanical
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历： College Diploma
经验：不限
年龄：18岁以上
待遇：₱ 25000-30000PHP/月
Scope of Responsibilities
A Lead Quality Engineer is in charge of ensuring Tenex’s service or product satisfies quality standards set by both consumers and company laws. He/She is in charge of overseeing actions that aim to control and execute quality standards. As a quality manager, he/she devises effective processes for monitoring quality, gathering data, and compiling performance reports. You’ll work with another department to implement quality measures and ensure they’re working properly.
Responsibility
· Create standards and quality control points to be followed by operations
· Conduct technical inspection on site and root cause analysis for any customer issues
· Conduct audit if quality control points were followed
· Creating bulletins, checklists, and procedures for all products and services of Tenex
· Create a quality training program and conduct training for the development of Technicians and other field personnel
· Attend training and compile all training materials from CCAC to form part of the Tenex training program
· Coordinates with Factory and CCAC for Quality Bulletins and Key product issues
· Creates technical reports for customers
· Develop new ways of aircon maintenance and installation
· Conduct orientation on new field employees on Tenex Standards before deployment
Accountability
· Ensure that all installation processes, procedures, and checklist were updated and includes new learnings
· Ensuring all Installation, operation, and maintenance manuals, bulletins, and instructions are all intact, updated, and available on SharePoint
· All escalated customer issues are attended to and resolved. Root Cause analysis and prevention measures were completed
· Ensures that all technicians and field personnel undergo development training and assessment
· Standardizations and simplification of field processes
· Achieve company financial goals, plans, and objectives such as Sales Revenue, Margins, Profits & Expenses
Prevent Customer escalations by attending to customer concerns