Pasig - Talent Scout (Onboarding)

The Talent Scout for Onboarding in Talent Acquisition is responsible for managing high-volume and fast paced activities supporting ResultsCX. The position will interact with concerned internal and external teams, and will escalate concerns to ensure compliance with laws, regulations, contractual obligations, and internal policies and procedures

Create process flow of full cycle onboarding to document onboarding for each account and LOB, including pre-start, on assignment and offboarding process for full-time and project-based employmentEngage and inform concerned TA leaders on progress of talent in the onboarding process, and communicate any potential delays and assistance neededPartner with TA teams to decrease turnaround time of placement start, uphold compliance standards, and decrease attrition during pre-onboardingEnsure talent are compliant from both company and client requirements, with varying complexity; escalate appropriatelyManage internal and external tracking databases, ensuring that it is up-to-date and accurateProvide weekly status report giving detailed information on the employment activityCreate and update local and global recruiting reportsWork within given budgets by tracking recruiting expenses for cross-charging to various departmentsReport on recruiting activities to management, identifying problem areas and potential solutionsWork with internal HRIS systemsComplete all necessary documentation to avoid potential serious discrimination complaint consequencesSecure the services of contract employment, following the same procedures as that for regular full-time employment

We are looking for someone who can:

Communicate effectively and professionally with internal and external associatesGenerate new ideas and manage them into reality, and a strong sense of urgency and impatience with the status quo.Manage multiple tasks simultaneously and can process a high volume of detailed work in a short time framePlan, organize and schedule workflow to meet rigid project deadlines. Can organize and prioritize projects in a fast-paced, deadline-oriented, and rapidly changing business environment. Ability to organize and maintain confidential filesWork with progressive levels of management. A true team player with excellent interpersonal skills and the ability to work with executives both within the company and with partnersFollow through on work assignments with limited supervisionNavigate through various software applications programs including Microsoft Word, Excel, PowerPoint, and Outlook

For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).