PROCESS IMPROVEMENT SPECIALIST

The ideal candidate will execute all the activities and programs of the CI Hub and Quality and Operations Committee specifically in the areas of operational excellence, business intelligence management, and organizational excellence and innovation.

RESPONSIBILITIES:

Operational Excellence

Achieve organization’s quality and safety goals by identifying improvement opportunities and  implementing process improvements using appropriate quality improvement or lean six sigma toolsOrganizes process improvement teams and leads/ conducts/ coaches process and quality improvement projects in departments and unitsBuild employees’ competency in using the science of process and quality improvementWorks with the department leaders to define short or long-term quality and safety goals and performance metricsAssists and builds competency of end-users in developing departmental policies and procedures

Business Intelligence Management

Implements knowledge management and analytics of relevant data (quality, safety, financial, operational) to support process improvementGuides department leaders and staff in report development and design which includes collection, validation, consolidation, aggregation, analysis, interpretation and reporting of quality measuresAssists in the development of guidelines and processes for timely feedback and reporting of analysis of quality data to appropriate audience based on ethical and regulatory standards.Collaborates with Health Informatics for rational and efficient data storage and archiving, data collection, and report design

Organizational Excellence and Innovation

Oversees the planning and execution of all activities to prepare the hospital for accreditation surveys including that of the JCI, Philhealth and others as needed.Oversees the planning and execution of regular Mock Surveys and other related activities.Reviews trends in compliance of the different patient care processes, making sure that these are communicated to relevant persons for appropriate action and recommendation.evaluates compliance indicators for relevance to hospital’s quality and safety goals.Implements and assists in designing approaches to promote organizational excellence including Leadership Rounds, Hospital Safety Culture, and other customer experience initiatives.Implements innovation programs including digital transformation in departments under its scope and hospital-wide as needed.Re-engineers/ optimizes processes while ensuing alignment with the long-term business and operational goals and with the international quality and safety standards

Organization-wide Policy Management

Guides and builds competency of end-users/process owners in developing, revising and improving policies and procedures as needed.Maintains the document management system (DMS) of the organization and actively researches on latest DMS platform to support the organization’s evolving requirements

Enjoy the benefits of working with us!

Hospitalization Benefits and Medicine Allowance for Employees and DependentsAnnual Distribution of 3 sacks of riceEducational Fund and Allowance32 Vacation / Sick LeavesAnnual Salary IncreaseIncentivized Employee Referral ProgramEmployee Engagement Activities

The Medical City (TMC) has distilled 50 years of experience in hospital operation and administration in the establishment of its world-class healthcare organization that serves some 50,000 inpatients and 500,000 outpatients a year. TMC boasts of a distinguished medical staff of some 1,000 physicians, all of whom are experienced and recognized experts in their various fields. The Medical staffs is supported by a 4,000-member organization composed of allied medical and administrative staff, many of whom honed their expertise over years of loyal service to the institution. The main facility is located on a 1.5 hectare property along Ortigas Avenue in the business district of Psig City, Metro Manila. It is composed of 115,000 square meter of floor space, and includes two Nursing Towers with the capacity of up to 800 beds, joined by a Podium, bridge ways and a Medical Arts Tower. It has been conferred accreditation by the Joint Commission International for attaining and maintaining the highest standards of quality for healthcare organizations. JCI is widely recognized as the most prestigious accrediting body for international healthcare organizations. JOINT COMMISSION INTERNATIONAL ACCREDITATION In 2006, and again in 2009, TMC submitted itself to the rigorous review and accreditation process of the Joint Commission International (JCI), the world's most prestigious accrediting body for health care organizations. The hospital secured this accreditation, even receiving perfect scores in the critical standards on Access of Care, Continuity of Care, Quality Improvement, Patient Safety, Patient and Family Education, and Governance and Leadership Direction. With the JCI's gold seal, each person who comes to TMC is assured of receiving healthcare services that are at par with the best hospitals in the world.