Continuous Improvement Analyst

Job Description:

Lead and manage high-impact end-to-end customer service projects that interface with various teams such as with Seller Ops, Payments, Logistics, Marketing etcDesign initiatives using analytical and conceptual problem solving to improve improve the customer service experience at ShopeeIdentify functional/product gaps and initiate projectsWork with functional stakeholders to lead and drive projects that enable business improvement and transformationCommunicate strategies and objectives with relevant departments and colleaguesImplement any changes sensitively and with minimal disruptionCreate a system to evaluate the success of any adjustments made within the organization and present any findings

Requirements:

4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporationsMaster's degree in Business Administration (MBA) is an advantageExcellent communication skills - able to communicate clearly and conciselyKnowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structureAbility to develop strong relationships within the company and with third partiesAbility to demonstrate a high level of verbal and written English

Sea is a leading global consumer internet company. Our businesses include Shopee, the most popular e-commerce platform in Southeast Asia and Taiwan, Garena, a leading global online games developer and publisher, and SeaMoney, one of the fastest-growing digital financial services networks in Southeast Asia.Our mission is to better the lives of the consumers and small businesses of our region with technology. We are headquartered in Singapore and listed on the New York Stock Exchange.