Director, Talent Sourcing and Strategy

The Director for Talent Sourcing and Strategy will use in-depth experience and expertise of research, marketing, sourcing and project management to support Talent Acquisition. The incumbent will plan, implement, and manage internal and external staffing resources to build, enhance, and maintain the company's position in the Business Process Outsourcing services marketplace and to support new and ongoing service engagements.

The incumbent will also be responsible for assessing, planning, executing and maintaining budget resources to produce best of breed strategies, tools and results. Advanced knowledge of marketing, manpower sourcing and project management strategies, methods and practices is required. This role will also perform a challenging range of complex activities including consultation, research, assessment, planning and tactical implementation to ensure alignment of employer branding and talent sourcing strategies with departmental and organizational goals. Proven ability to effectively produce results with multi-functional work groups is critical.

This position also requires proper supervision of staff including but not limited to coaching, performance evaluation, etc.

In this role, you will:

Plan, design, develop, and evaluate the internal and external employer branding and talent sourcing methods used to recruit quality candidates. Talent sourcing methods include traditional as well as non-traditional methodsUtilize various sourcing methods to attract quality candidates, including newspapers, web sites, trade journals, and other publicationsCreate and manage relationships with vendor partners who can provide staffing resources. Interacts with search firms and employment agencies for higher level and/or more specialized candidate needs. Manage preferred partner list based upon past performance and other appropriate measuresResearch industry trends and developments and summarize results for management’s review. Utilize primary and secondary research methods to identify, evaluate and analyze industry trends and developments. Consult with a variety of internal and external sources and translate knowledge of marketing, sourcing and project needs into recommended best resource practices for full-time and project-based hiringSupport Talent Acquisition by performing marketplace and customer surveys. Gather basic information for competitor profiles and analyses. Utilize various sources of information including but not limited to market research libraries and syndicated reports to compare The Results Companies against industry competitionDeliver presentations supporting research-based recommendations and conclusions to department management.evaluate opportunities for both strategic and tactical marketing and sourcing activities by performing in-depth analysis of each activity, the activity cost and implications to overall hiring strategyPartner with identified TA Leaders in preparing hiring forecasts and commitments. Assume responsibility for candidate pipeline forecasting and planning, achievement of cost per hire targets and performance metrics, as applicableParticipate in solution and design, implementation, maintenance and other Talent Acquisition team projects and initiativesWork with internal organizations and actively participate to ensure collaboration and sharing of best practicesManage the resume tracking database, ensuring that it is up-to-date and accurateTrack employment statistics, including cost per hire and source of hireTrack applicable job requisitions, ensuring a job requisition exists for all available open positionsMaintain hiring statistics specifying the various sourcing techniques through candidates are obtainedProvide weekly status report giving detailed information on the employment activityCreate and update local recruiting reportsKeep detailed records of employment advertisements and ensure accurate information for advertisementsWork within given budgets by tracking recruiting expenses for cross-charging to various departmentsAnalyze and report on employment statistics, including cost per hire, source of hire, and diversity recruiting initiativesReport on recruiting activities to management, identifying problem areas and potential solutionsAssign certain duties to the employee, explaining how those duties are to be done (i.e. what level of performance will meet the supervisor’s expectations) and communicate how the successful performance of those duties will be measuredPerform other tasks assigned from time to time.

We are looking for someone who has:

No less than 10 years related BPO work experience with at least 8 years Sr. Manager level and people management experienceSolid communication skills, both oral and written. Demonstrated ability to communicate effectively and professionally with internal and external associatesIssue Analysis and Problem-Solving skills: problem identification and solution recommendation and implementationCritical Thinking: a sense of urgency and impatience with the status quo. Can generate new ideas and manage them into reality. Demonstrated ability to think and act strategically, with the ability to anticipate trends and assess consequences accuratelyAbility to manage multiple tasks simultaneously. Can process a high volume of detailed work in a short time frameAbility to plan, organize and schedule workflow to meet rigid project deadlines. Can organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environment. Ability to organize and maintain confidential filesUnderstanding of recruitment budgetary concerns and able to meet goals within those guidelinesAbility to work with progressive levels of management. A true team player with excellent interpersonal skills and the ability to work with executives both within the company and with partnersAptitude to work independent of direct supervision. Has the ability to follow through on work assignments with limited supervisionCustomer service orientationProficiency with various software applications programs including Microsoft Word, Excel, PowerPoint and OutlookExperience in managing functional groups. Demonstrated ability to work with and lead a teamProven experience in employer branding and building candidate pipelines. Strong working knowledge of standard recruiting procedures.

For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).