Quality Manager (Relocation Subsidy Offered) TaskUs Bohol

QUALITY MANAGER | TASKUS BOHOL

Relocation Subsidy Offered (Work Onsite)

So what does a Quality Manager do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.

Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs’ quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.

As a Quality Manager, you will:

Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;Support service and process improvement programs and efforts;Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;Conduct audits, report on findings, and propose new systems and policies for continuous improvement;Create a metric-driven determination for operational success;Work with Quality Assurance leaders to resolve outstanding quality issues; andDevelop impactful and measurable action plans to address areas for improvement.

Do you have what it takes to become a Quality Manager?

Requirements:

At least 2 years of quality management experience in a BPO environment (preferred)Excellent communication and presentation skillsKnowledge of performance data management and analysisCompetency in problem-solving and strategic planningAbility to cultivate effective and productive business relationshipsStrong drive to secure results and achieve excellence

Join TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!

Relocation Package (for hired applicants who are not residing in Bohol)Scholarship program for your childrenHMO benefits for you and up to 2 dependents after 2 weeks of employmentWellness programs Retirement savings program with company matching

On-site perks:

World-class, Ridiculously Refreshing workspacesGym and recreational areas Unlimited coffee Free healthy lunch Daycare for your kids while you're on shiftHappy Hours, Time Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

about Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

For more information, visit www.taskus.com.