AFTER SALES WARRANTY AUDIT LEAD (CPA)

[Soundness management] Identify an issue by analyzing approved service cases.[Warranty and return approval] Examine whether claim data is reasonable. If the case meets the standard, approve it. Separate exceptional cases.[Unit cost management] Examine whether a new customer’s contracted cost for each product is appropriate.[Credit management] Manage a customer’s claim and payment status. Discuss and resolve with relevant departments when issues happen.[Managing service costs] Calculate and manage service costs paid to a customer and analyze data to establish an improvement measure.[Understanding inspection logic] Find out if there is something wrong with the approval logic.[Audit] Execute audit on partner operations and suspicious claims[Reporting] Weekly, Monthly reporting of audit findings, warranty closing[KPI Management] Manage KPI through regular reporting, identifying trends, and executing actions for improvement if neededOther tasks that may give to you.

Job Requirements:

Bachelor’s degree in business/finance/accountancy/engineering or other related coursesMinimum of 5 years related work experience in warranty, audit, or financial reportingWith SAP experience/exposureMust be customer service oriented, data-driven, and have strong analytical skillsMust be familiar with how to make presentations and use MS Excel (pivot, vlookup, etc.)

Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.Solutions founded on QualityWith Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.