QA and Customer Service Staff

Duties and Responsibilities

Consolidate the JCI approved/suggested quality assurance standards of the hospitalMonitor and ensure compliance/implementing of QA standardsReview the implementation and efficiency of quality and inspection systemsInvestigate customer complaints and non-conformance issuesCollect and compile statistical quality dataAnalyze data to identify areas for improvement in the quality systemDevelop, recommend and monitor corrective and preventive actionsPrepare reports to communicate outcomes of quality activitiesIdentify training needs and organize training interventions to meet quality standardsevaluate audit findings and implement appropriate corrective actionsMonitor risk management activitiesResponsible for document management systems

Qualification

Bachelor’s degreeQuality inspection, auditing and testing experienceExperience with implementation of corrective action programsStrong computer skills including Microsoft Office, QA applications and databasesKnowledge of tools, concepts and methodologies of QASolid experience in effective usage of data analysis tools and statistical analysisKnowledge of relevant, regulatory requirements of the healthcare industry preferredKnowledge/experience in healthcare factor plus factor

Key Competencies

Attention to detailCommunication skills - verbal and writtenData collection, management and analysisProblem analysis and problem solvingPlanning and organizingSound judgmentDecision-making skillsCustomer service orientationEffective interaction with stakeholdersTeamwork-