₱ 20000-40000PHP/月

Call Center Quality Analyst I - Temporary WFH | Night Shift | Manila and Cebu | Earn up to 40K

Full Time College Diploma 经验不限
2022-09-27 220有效期至 Valid for a long time
职位申请

职位要求

行业
Manufacturing
职位
Quality Assurance
招聘部门
—
招聘人数
若干
性别要求
Male
婚姻要求
No marital status restrictions
年龄要求
18岁以上
更新日期
2022-09-27

职位描述

• Conduct regular evaluations following targeted sampling plans for all channels

• Ability to address real time call and ticket and review requests

• Conduct QA coaching and huddle sessions with the service desk agents

• Calibrate with Operations on process changes and its impact to the service desk and clients

Requirements:

• BS/BA college graduates with 2 years of Call Center Quality Analyst experience

• With Financial or banking experience

• Knowledge of quality concepts, terminology and objectives

• Knowledge of MS Office (Word, Excel and Access required)

• Proficiency in online tools required for the position being audited

What we offer you:

• A competitive salary and benefits.

• Great work spaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

Location: Makati/Pasig/Cebu

Schedule: Night shift (Temporary work from home until further notice)

公司介绍

更多
Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Philippines’s most promising people supply chain company with multiple offices and 300+ core employees.The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.

职位申请