Sales Training Specialist

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

JOB SUMMARY

Reporting to the Training & Development and Governance Section Head, the jobholder will be responsible for conducting Telesales basic training/new hire sessions and evaluate selling ability of Telesales through oral revalida sessions.

RESPONSIBILITIES

Conduct training support to Telesales BPO Agents through basic training/new hire sessions and evaluate selling ability through oral revalida sessions;Work closely with Sales Training Officer in creating new module and crafting/ suggesting / implementing improvement in the existing Telesales modules;Provide call quality assessment each month to identify strengths and weaknesses of Telesales agents;

QUALIFICATIONS

Bachelor's Degree holderAt least 1 year of working experience in credit card industry or call center industry an advantageWith at least 1 - 2 years exposure to Training Cycle, Development of Assessment tools, Instructional Design/ Module Creation, Quality evaluations, etc.Good Verbal and Written Communication SkillsStrong Attention to DetailsAccurateProficient in MS Applications

Other Details

Unit: Credit Card Sales Division

Rank: Rank & File

Location: Metrobank, Makati

Be part of a leading financial institutionMetrobank is the country’s premiere universal bank with the largest consolidated network of over 2,200 automated teller machines nationwide, more than 900 domestic and 30 foreign branches, subsidiaries and affiliates. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.Experience a fruitful and rewarding careerThe driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.Learn from trusted professionalsMetrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.