Customer Communications Officer

MAIN PURPOSE OF THE JOB:

The Customer Communications Officer will manage communications directed to AXA customers, which include but are not limited to letters, notices, forms, advisories, reminders, and front-liner spiels. He/she will identify gaps in the existing customer communication portfolio and implement quick wins and long-term enhancements that will maximize the use of communication to effectively improve customer experience--from purchase to after-sales service as well as the value creation of upsell/cross-sell opportunities.

KEY ACCOUNTABILITIES:

Ensure that current customer communications are engaging and easy to comprehend, and that there is consistency in message delivery.Develop and manage communications programs so that there is no overlapping and duplication of requirements from different units of the company.Review current customer communication portfolio to simplify and identify gaps for improvement in terms of content, delivery of message, and consistency in branding and visual identity.Support internal requestors and stakeholders in their customer communications requirements.Explore advances in technology or communication trends that can make communication more efficient, and formally cascade these to stakeholders accordingly.

EXPERIENCE AND QUALIFICATIONS:

Bachelor's degree in Communications, Journalism, Marketing, or a related field3+ years of experience in a similar role in insurance or financial services industry (preferred but not mandatory)Understanding of the industry’s regulatory and compliance issues for purposes of communicating effectively with stakeholders on a wide range of issuesStrong written and oral communication skillsDemonstrates attention to detail / organization skills. Strong proofreading skills to ensure all materials are high-quality and accurate.Decision-making and problem solving skills; with sense of urgency & orientation for deadlines; ability to successfully manage multiple tasksCuriosity to learn about the business/business oriented

AXA Philippines is a joint venture between the Paris-based AXA Group and Metrobank Group, one of the Philippines’ largest financial conglomerates. We are one of the largest and fastest growing insurance companies in the country, offering financial security to more than 1.5 million individuals.We offer a complete range of life insurance and general insurance products for all our customers’ insurance and protection needs. Life insurance products include solutions for savings and investments, income protection, and health coverage; general insurance products include protection for fire, car, personal accident, bonds, casualty, and engineering.We have more than 3,000 financial advisors in 32 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide.Our noble purpose is to empower people to live a better life by fueling their self-belief. We leverage on our global financial expertise, strengthened by our local partnership with Metrobank, to provide the right solutions to help our customers live the life they choose.