Service Desk (Healthcare and Tech)

Job Description

Identify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolutionEscalate, if needed, unresolved problems to a higher level of supportProvide essential online security advice and supportManaging one or more customer service or service desk functions.Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.Delivering customer service through multiple channels including human, digital, self-service, and automated.

Role Qualifications

Fresh graduates are welcome to applyTenured applicants should have at least 1 year call center experience, preferably helpdesk/technical support fieldStrong command of the English language, both spoken and writtenAmenable in shifting schedules and in permanent hybrid set-upUnderstands his / her key performance indicators; understands the relationship of work quality and how it impacts efficiencyDedicated at work – no attendance issue with previous employersAbility to multi – task and work on holidays / Saturdays and Sundays.Ability to work with other team members.Ability to work with a high level of accuracy and very keen to details

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countriesUnleash Your PotentialIt takes curiosity and intellectual courage to accomplish great things. It takes brave minds to bring powerful ideas to reality and transform healthcare.We are a diverse, global team that shares a passion for collaboration and solving complex problems.Together, we help customers drive healthcare forward.Join our #braveminds movement and see where your skills can take you