Global Service Desk

Job Description

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Education And Experience Required

0 -2 years of technical experience and an Associate of Arts/Science or equivalent degree (two year college program) in computer science or related area of study; without a degree, one additional year of relevant technical experience (2-4 years in total).

Knowledge And Skills

Has sufficient technical knowledge to assist with the completion of specific deliverables.Able to communicate concepts with team and to peers.Able to produce basic documentation to required standards.Demonstrates understanding of assigned discipline or technical area.Demonstrate fundamental technical knowledge.

About DXC Technology  DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.Accelerate your career and reimagine the possibilities with DXC!We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.VIRTUAL FIRST MESSAGINGDXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin’s Top 15 Companies in the Philippines.Guided by our people-first philosophy, we embrace a flexible and agile work experience adopting a Virtual First model (#DXCFLEXperience) as our primary way of working.This means that most of us will continue working virtually, benefiting from the flexibility, security and convenience of remote working.WHAT WE CAN OFFER•Health Insurance (HMO) for you and dependents upon hiring•Life Insurance coverage from day 1 of employment•15 - 20 Days Vacation and 15 Days Sick Leave•Expanded maternity leave up to 120 days and Maternity Benefits•Expanded paternity leave up to 30 days•Non-Taxable Allowance (De-minimis)•Company-sponsored trainings upskilling, and certification•Flexible Working Arrangements (Virtual First)•Healthy and Encouraging Work Environment•Recognition and Pay for Performance Culture•Supplemental Pay (Standby/Shift)•Covid19 Support•Retirement Program•Employee Assistance Program