面议
CUSTOMER SERVICE REPRESENTATIVE
职位要求
- 行业
- Accounting / Finance
- 职位
- Audit & Taxation
- 招聘部门
- —
- 招聘人数
- 若干
- 性别要求
- Male
- 婚姻要求
- No marital status restrictions
- 年龄要求
- 18岁以上
- 更新日期
- 2022-09-25
职位描述
The Role: Who are we looking for
We are looking for Customer Service Representatives that will be responsible in handling the customer’ insurance needs.
What will keep you busy
• Answer routine inbound calls related to insurance billing inquiries, payments, enforce status policy, and mortgage verification questions.
• Expected to maintain an average handle time of 5 minutes and update the system of record with clear notes, send emails to departments involved and escalate calls as necessary
JOB QUALIFICATIONS
• College level or college graduate equivalent
• Applicants must possess a minimum of 6 months to 1-year general experience, or equivalent college level education
• Good written and spoken communication skills
• Computer proficiency – experience with MS office preferred
• Accuracy in data entry
• Demonstrates excellence and fluency in the English language
• Must understand or be able to learn basic insurance billing practices of homeowner’s policies
• Flexible working hours – ability to work in shifts and adapt to new demand
Your working environment – With access to area for working from home AND a strong and stable internet connection with a minimum 25Mbps