The Role: Who are we looking for
We are looking for Customer Service Representatives that will be responsible in handling the customer’ insurance needs.
What will keep you busy
• Answer routine inbound calls related to insurance billing inquiries, payments, enforce status policy, and mortgage verification questions.
• Expected to maintain an average handle time of 5 minutes and update the system of record with clear notes, send emails to departments involved and escalate calls as necessary
JOB QUALIFICATIONS
• College level or college graduate equivalent
• Applicants must possess a minimum of 6 months to 1-year general experience, or equivalent college level education
• Good written and spoken communication skills
• Computer proficiency – experience with MS office preferred
• Accuracy in data entry
• Demonstrates excellence and fluency in the English language
• Must understand or be able to learn basic insurance billing practices of homeowner’s policies
• Flexible working hours – ability to work in shifts and adapt to new demand
Your working environment – With access to area for working from home AND a strong and stable internet connection with a minimum 25Mbps
About DXC Technology DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.Accelerate your career and reimagine the possibilities with DXC!We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.VIRTUAL FIRST MESSAGINGDXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin’s Top 15 Companies in the Philippines.Guided by our people-first philosophy, we embrace a flexible and agile work experience adopting a Virtual First model (#DXCFLEXperience) as our primary way of working.This means that most of us will continue working virtually, benefiting from the flexibility, security and convenience of remote working.WHAT WE CAN OFFER•Health Insurance (HMO) for you and dependents upon hiring•Life Insurance coverage from day 1 of employment•15 - 20 Days Vacation and 15 Days Sick Leave•Expanded maternity leave up to 120 days and Maternity Benefits•Expanded paternity leave up to 30 days•Non-Taxable Allowance (De-minimis)•Company-sponsored trainings upskilling, and certification•Flexible Working Arrangements (Virtual First)•Healthy and Encouraging Work Environment•Recognition and Pay for Performance Culture•Supplemental Pay (Standby/Shift)•Covid19 Support•Retirement Program•Employee Assistance Program
