Junior IT Service Desk Agent (Cebu)

2022-09-27 菲律宾176
行业Computer / Information Technology职位IT-Hardware
招聘部门招聘人数若干
工作地区CebuCebu City工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-27有效期至Valid for a long time
职位申请

职位描述

Minimum Requirements

• With at least 1-2 years years of experience in Technical & Helpdesk Support gained from ICT, BPO/Call Center or Shared Services environment.

• Has hands-on experience in Active directory, Microsoft OS, MS Exchange, ITIL know-how and Incident Management Processes

• Able to handle Level 1 support for IT issues

• Can communicate well in calls and emails

• Familiar with ITIL V3

• Very good problem-solving skills

• Excellent customer/client handling skills

• A leader, and a team-player at the same time

• With fun, proactive and can-do attitude

Role Purpose

•To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents,

problems and requests.

• Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set

of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to

enable the delivery of a first class service.

• Process. documents actions taken in resolving routine customer enquiries ensuring established processes/systems are

followed.

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions

to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and

escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/

SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place.

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公司介绍

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FujitsuFujitsu is the no. 1 IT company in Japan. It is one of the world's largest providers of full range technology products, solutions and services.In the Philippines, Fujitsu offers a complete one-stop-shop for ICT solutions and services from design to implementations of ICT solutions, software development, maintenance, support and shared services.WeServ Systems International, Inc.WeServ Systems International, Inc. is Fujitsu's Global Delivery Center in the Philippines. As a Fujitsu company, WeServ works as a trusted partner to Fujitsu customers, providing reliable application and technology services to support the business needs.Your future in FujitsuIn Fujitsu, we select the best Philippine IT talents and develop them as experts in world-class IT Infrastructure, Application Development, Systems and Web Administration, Service Desks Support and Client Coordination.Fujitsu built these perks and benefits just for you because at this tough time, we care for you. • HMO Benefit  and Doctor’s Teleconsult• Loyalty Long Service Award• Medical Reimbursement• Technical and Soft Skills Training• Vacation Leave• Sick Leave• Paid Maternity/Paternity Leave• Marriage Leave• National Emergency Leave• Annual Performance Bonus – (Management prerogative)• Retirement Plan Benefit• Group Life Insurance• Workplace Subsidy Allowance• Company Covid-19 Vaccination Program for employees and 4 dependents• Special Interest Group• Employee’s Wellbeing Program• Corporate Social Responsibility Activities• Leadership Program• Opportunity to Work AbroadLet us shape your world together!