Level 2 Systems Engineer

Work Setup: Work Onsite, Morning Shift

Office Location: Clark, Pampanga

Job Responsibilities:

Operate the RMM monitoring system for maintenance and finding faults Provide technical support for escalated & high severity issues, predominantly Microsoft Server. Work directly with clients regarding issues with their IT systems. document and log all actions into ticketing system. Enter the required amount of time daily into the ticketing system  Action Ticket queues against documented SLA / response times Develop and maintaining close working relationships with clients and team members. Identify and learn appropriate software and hardware used and supported by the organization. Complete all vendor trainings and certifications that are assigned. Assist with project as required 

Must Have:

High level Microsoft Server skills. Experience with server configuration and troubleshooting of complex faults. Competent with Active Directory, including Azure AD Skilled with Group Policy Experience with scripting Solid understand of Virtualization (Preferably Hyper-V) Managed server environments. Solid Networking Scores Experience with ticketing system and SLAs Experience with RMM Monitoring / Maintenance Knowledge of Azure - eg setting up servers from scratch, multiple servers configurations is an advantageServer, Azure, Cisco Meraki, or Networking certifications is an advantage

Benefits:

Competitive Salary Package21 days PTO (Paid Time Off) annually, +1 additional PTO per year of tenure Free daily cooked mealHMO for the employee +1 dependent from the first day of employmentEmployee Referral Program2 weeks of free accommodation for those who have to relocate to PampangaAll government-mandated benefits including 13th-month pay

Technology Elite hires the most talented IT professionals in the Philippines to work directly with our Australian and New Zealand clients.  Help us transform their business.Are you looking for an INDUSTRY LEADING SALARY, working directly with international colleagues located in Australia and New Zealand?  Would you like to IMPROVE YOUR SKILLS and future marketability?Is a BETTER WORK / LIFE BALANCE appealing to you?Technology Elite is a specialist information technology (IT) talent provider to Australian and New Zealand companies.  We pay industry-leading salaries and provide other excellent benefits as we know you are worth our investment.  We advise our clients that to get the best there is of course a premium to pay.As you are a high caliber IT professional, we spend the time to match your skills, experience, personality and work preferences with each company and job role in order that we can deliver the best quality outcome to our clients.  This also ensures that the culture and management style of your future manager and colleagues are compatible with your personality and working style.  We strive hard to attain a happy, harmonious working environment for you and your new company.We located our offices in Clark, Philippines in order to provide you with the least stressful, most productive working environment available in the Philippines today.  Clark is clear of traffic, chaos, crowds and pollution.  Commute times, even from the nearby cities of Mabalacat or Angeles are no more than 15 minutes by private transport or 30 minutes by public transport.  We offer a peaceful working environment that encourages you to become the best IT professional you can be.  Less time commuting also means more time to spend with family and friends.If you have read this far then maybe you have the skills, experience and most importantly, the right attitude to join us.If you are a happy, positive individual possessing a "can do" attitude then we are looking for you.  Are you ready to join our family?