IT Service Desk Representative
| 行业 | Computer / Information Technology | 职位 | IT-Hardware |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | National Capital Region (NCR)City of Pasig | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 24000-26000PHP/月 |
| 更新日期 | 2022-09-27 | 有效期至 | Valid for a long time |
职位描述
Position Overview
The IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization.
Essential Functions of the Job:
• Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases.
• Instruct end-users in the appropriate use of equipment, software, and/or reference materials.
• Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
• Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
• Work closely with other team members to identify and suggest resolutions and improvements.
Minimum Requirements
• Bachelor’s degree holder
• 6 months – 1-year technical helpdesk experience in a corporate environment preferred.
• Must have excellent customer service and interpersonal communication skills.
• Good verbal and written English communication skills.
• Experience with Ticketing and Monitoring tools.
• Flexibility with work schedule.