IT Associate- Cebu

Critical Accountabilities:

Maintain if not increase employee productivity through IT support services.IT Hardware troubleshootingSoftware installationIT policy enforcementIT services SLA commitmentNetwork installation and configurationCreate a self-sufficient IT environmentCreate a knowledge base and train users for basic IT troubleshootingPerform IT support within given SLA to avoid employee unproductivitySupport all IT projects that will achieve company imperativesMaintain a 90% completion rate within SLA from the IT ticketing system. Monitor backlogs and reporting of IT projects within scopeMaintain enough IT equipment backup

Requirements:

Graduate of Bachelor's Degree in Information Technology/Computer ScienceOpen to fresh graduate, but experience in the field is an advantageKnowledge in software and hardware troubleshootingRequired CompetenciesProblem SolvingKnowledgeable in computer hardwareKnowledgeable in computer networkingPrinter troubleshootingReporting and documentation

Entrego is a technology driven business solutions provider for the fulfillment and logistics needs of enterprises in the Philippines.Entrego's courier and express parcel management is operated by its affiliate, Entrego Express Corporation.Entrego is backed by the AC Infrastructure Holdings Corp., a subsidiary of Ayala Corporation and the Global Fashion Group.