Remote- Database Administrator

The Database Administrator is responsible for the day-to-day operations, monitoring, health, and performance of the database tier across the global enterprise. Dbasensure the availability data and consistent performance of various corporate applications.

In this role you will:

Microsoft SQL Server Database administration and maintenancePostgreSQL Database administration and maintenanceInstall, configure, and maintain database servers and processesMaintain development, QA, and production database server environmentsAssist developers with query performance tuning and schema fine-tuningProvide 24x7 support for critical production system via on-call rotationImplementation of complex database schemas, procedures, triggers, and functionsEnforce consistent database standards across the global enterpriseAutomate backend tasks via custom SQL scriptsCreate Users and assign permissions based on the level of database access, roles, and functionDesign database backup and restoration strategy for BAU operations and disaster recoveryMonitor database server and performance tuningApply database optimization techniques such as partitioned tables, queues, SQL programming, execution plans, data file management to support different usage, full range of Backup and Restore strategies, Indexes, XML optimizationWrite different database objects like stored procedures, functions, triggers etc., based upon best practicesCoordinate with internal and external resources to understand and implement data requirementsPerform database capacity planning from a computing resource, storage, and backup perspectiveAttend to service requests and incidents based upon Service (SLA) and Operational (OLA) Level AgreementsProvide Root Cause Analysis (RCA) for database related incidentsReview and deploy change requestsReview and deploy SSRS and PowerBI reportsReview and deploy SSIS packagesPerform SQL Server upgrade and/or migration from on-prem to cloudPerform Database cloud operations in AWS and/Azure

We are looking for someone who has:

Bachelor’s degree in Computer Science or any Information Technology related course.Understanding of data analysis, business principles, and BPO operations8 years of experience as a SQL Server DBA or similar role5 years of experience as a PostgreSQL DBA or similar role8 years of experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server5 years of experience in SSRS and PowerBI SSRS Report Server3 years of experience in database upgrade and migration projects from on-prem to AWS and/or Azure5 years of experience with Windows server, including Active DirectoryExperience in SSAS a plus (Cube development, Understanding of dimensions, measure group, measures)Experience in Sisense a plusMicrosoft and AWS certifications a plusCritical thinker and problem-solving skillsGood interpersonal and communication skills

For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).