Inside Sales Quote Specialist

·      Accuracy and timely in quotations to resellers

·      Deliver industry best practice customer service levels for resellers and vendors

·      Knowledge on Freshdesk, SAP and SalesView, 1view

·      Handle and manage high volume of emails

·      Deal with high volume of calls

·      Support resellers in every aspect of the sales transaction from initial needs to analyse customers requirement, quotations, order processing, order tracking, delivery arrangement and RMA (if req)

·      Interact with vendors on special discounts and Deal ID

·      Validate purchase orders and contact partners to clarify any discrepancies

·      Constantly upgrade product knowledge to assist resellers in offering all solutions distributed by Comstor

·      Working closely with internal to ensure smooth order processing

·      Responsible for answering inquiries, dealing with issues and solving problems in a positive manner to ensure a total customer experience

·      Perform any other tasks or duties assigned SKILLS AND KNOWLEDGE

·      Strong decision making and sense of ownership.

·      Ethical conduct and is a team player.

·      Good knowledge of MS Office (Outlook, Excel) and Cisco CCW.

·      Exceptional written and verbal communication skills to support customer interactions.

·      Effective organizational, prioritization and time management skills with an eye for detail.