Customer Relationship Executive

To maintain exceptional customer service, and consistently strive to exceed customer expectations.First point of contact for all customer enquiriesThe day-to-day achievement of both individual and team MBO’sProactively manage all Order Management related challenges to ensure prompt delivery of our clients’ purchasesTo monitor & manage customer enquiries in line with the set SLA’sCompletion of required Post Sales RegisterMarket the successes within Westcon-ComstorMonitor, manage and provide quality feedback on customer activityAttend internal and external Westcon product trainingSeek continuous process improvements, ensuring highest quality delivery of servicesEnsure punctuality to all internal and external meetings.Act as an educator for our customers – show them tools and how to self-serve, and how to interact better with us to ensure smooth processing of ordersOther duties as requested

Westcon is a value added distributor of category-leading unified communications, network infrastructure, data center and security solutions with a global network of specialty resellers. Our teams create unique programs and provide exceptional financial and technical support to accelerate the business of our partners.