Customer Service Representative (BGC, Taguig City)

Your Role and Responsibilities:

The Contact Center Practitioner is an integral part of IBM. Your goal is to create an outstanding client and personalized experience by delivering excellent customer service. In this role, you can be part of a team that works in all areas of our global organization and is empowered to achieve goals that align with IBM's strategy. 

As Contact Center Practitioner, you'll be able to do the following tasks/functions:

Receive inbound calls, emails, and chats from customers.Answer customer queries and educates them on client processes whenever necessary.Accurately document all contacts with regard to customers’ inquiries.Provide quality customer service on every contact.Communicate clearly and effectively with customers.Perform other tasks as required.

Required Technical and Professional Expertise

A graduate of any four-year course or a college undergraduate/senior high school graduate with no less than 1-year related work experience in Call Center/CSR, in a BPO setting. Good English Communication(verbal & non verbal)SkillsBasic computer and internet navigation skillsAmenable to working on a night scheduleIntermediate in MS Excel

Are you up for a challenge? Are you looking for your next career journey? Join us and become part of a diverse and global team of thinkers and doers. Work with exceptional, insightful, imaginative people who nurtures creativity and individuality.About IBM PhilippinesIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Our organization is comprised of the following subsidiaries:IBM Philippines, Inc. - Leading supplier of information technology hardware, software & services in the country.IBM Solutions Delivery, Inc. - Provides IT expertise, delivering world-class technology services and business solutions.IBM Business Services, Inc. - Foremost provider of Business Transformation Outsourcing for HR, Finance & Accounting and Supply Chain Management services.