Customer Care Associate - Inbound Healthcare Account (Provider Services)

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Customer Care Associate to join our team in Eastwood, Quezon City

In these roles you will be responsible for:

Handle inbound provider calls for health insurance companiesAnswer calls and document according to Customer’s written specifications as per the process and procedure document.Ensuring accurate and timely completion of transactions to meet or exceed client SLAsResponding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claimsAnalyzing medical insurance claims for quality resolutionResolving complex situations following pre-established guidelinesDeveloping and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the teamOrganizing and completing tasks according to assigned priorities.

Requirements for this role include:

Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.Undergraduate degree or equivalent that required3+ years of formal studies using English language as a medium of communication.1+ year(s) of healthcare industry experience in a Provider/Member is a plus but not required

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Expected Start Date: August 1, 2022

About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions, and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataserivces.com to learn more. NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with application laws ensuring equal employee opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.