Customer Care Sr. Associate - Pioneer Life Insurance Account

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to

help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

In these roles you will be responsible for:

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via phone/chat/email.Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer serviceProcessing and logging incoming calls into the CRM system.Identifying customer needs, forwarding and escalating inquiries to relevant individuals and departments.Communicating effectively and professionally with both internal and external customers to resolve questions and issues.Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.Collaborating with management or other team members as appropriate to proactively address service issues and concerns.Maintaining confidentiality of information.

Performing other duties as the need arises.

Required Skills for this role include:

Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring aboutpayments, policy information, or claimsAt least 1 year of experience in a professional/office related environment (i.e. office support,administrative, clerical, customer service) that required you to work regularly scheduled shifts.At least 1 year of proficient experience using a computer with Windows PC applications thatrequired you to use a keyboard, navigate screens, and learn new software tools.6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.An education level of at least a diploma or graduate Preferences.Ability to sit at a desk/remote for extended periods.Proficient with MS Office suites and leading CRM tools such as SalesforceAble to work in US shifts, and weekends except Sunday

About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions, and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataserivces.com to learn more. NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with application laws ensuring equal employee opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.