CUSTOMER RELATIONS SPECIALIST
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | All Cities | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-28 | 有效期至 | Valid for a long time |
职位描述
ROLE SUMMARY
The Customer Relations Specialist is responsible for providing an excellent customer experience for all Nespresso clients. They ensure that customers are well accommodated and are informed of all policies and promos that Nespresso Philippines has to offer. These employees are well trained according to company standards.
Manage day-to-day customer interaction through inbound and outbound calls,Deliver CRM strategies that encourage customer retention and loyalty.Establish performance benchmarks, summarize key insights and recommend actions.Analyze data, summarize customer challenges and provide weekly reports on CRM activities.MINIMUM QUALIFICATIONS:
Candidate must possess at least a Bachelor's Degree in any programWith excellent communication and relationship management skillsExperience with customer service or HRM is a plusExperience in sales or related field is an advantage (Coffee Industry)Amenable to a Work From Home setup