Card Operations Lead

Establish key processes & service level agreement for Card Operations team and maintain strong relationship with selected Card Operations partners.Handle the end to end process of negotiations & solution execution. This includes scoping possible partners.Maintain regular communication & engagement with partners, provide real-time supportAct as a point of contact for partners in answering high severity requests or issue escalations when necessaryProvide leadership and direction to employees of Card Operations Department, including hiring, training, coaching, performance reviews and terminations.Plans, develops, implements and communicates operational initiatives to improve the efficiency of the Card Operations Department.Ensures completion of End of Month Closing activities (Gather end of month reports from partners, Provide receivables totals for invoicing)Act as a technical expert, maintaining current working knowledge of Card Operations rules and regulations.Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.Ensure all processes are documented and Manuals are updated at least on a monthly basis to reflect BAU processesManage overall End to End Card Operations processes, SLAs and maintain good relationship to relevant partners and stakeholders.Ensure Audit Readiness and Compliance to all Regulatory/AMLA policies and the likeEnsure to stick on the approved policies/manual and practice Maker/Checker process at all times to avoid mistakes/errors which may impact the bank monetarily, add additional unnecessary workload to affected departments or have a negative impact on the bank’s reputation

Job Qualifications:

Preferably has Bachelor or Degree holder in Accounting of Finance, Commerce, Marketing or related disciplines.At least 3+ years of operations experience at a high-growth tech company, preferably fintech.Strong understanding of economic, legal, regulatory, and technical factors shaping banking/payments services.Strong analytical skills that will allow good reporting and understanding of problems.Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner.Able to work independently if required, and learn quickly and adapt to different roles in a growing teamA sense of urgency, pragmatism and a solution-oriented approach to problem-solving.