COLLECTIONS OFFICER - TEAM LEAD (BANKING. DAYSHIFT, HYBRID)

KEY RESPONSIBILITIES

·        Lead, coach, and develop the In-house Collections team in performing the tasks assigned to them

·        Endorse accounts to In-house Collections team

·        Monitor and initiate prompt and appropriate action and follow up for all assigned accounts as needed

·        Develop and execute collections strategies and/or initiatives to achieve the team’s KPIs

·        Analyse delinquent accounts and prepare collections reports and analysis to be presented to the Management

·        Set the monthly targets of each Collection Analyst with the concurrence of the Collections Head

·        Conduct one on one coaching to each Collection Analyst regarding their performance

·        Perform call monitoring to ensure that calls are adherence to the Group Collection Standards

·        Help the Collections Head in cascading new policies and initiatives to the team

·        Undertake any other duties and responsibilities as assigned by Management from time to time

QUALIFICATIONS

·        Preferably 3 years work experience in Collections as team lead, ideally handling Bank consumer products

·        Proficiency in MS Office applications

·        Strong analytical, technical, communication, and people management skills

·        Fast learner and with keen attention to details Self-driven and with strong sense of urgency

·        Proficiency in MS Office applications

·        Office in BGC, Taguig

·        Dayshift, hybrid work setup