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| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Pasay | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 19500-22500PHP/月 |
| 更新日期 | 2022-09-29 | 有效期至 | Valid for a long time |
职位描述
Hiring for CUSTOMER SERVICE SPECIALIST! US AIRLINE ACCOUNT!
We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!
Qualifications:
Pre-Requisites
• High school diploma or equivalent
• Customer service background desired but not required
• PC skills (Word/Excel) required
• Strong customer service orientation
• Exceptional Listening/Communication skills
• Must have acquired 80% or higher in Customer Service and Product Training classes
Critical Success Factors
• Strong communication skills
• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted
• Attention to detail; able to focus on Customer interaction while problem-solving
• Ability to perform multiple tasks simultaneously
• Quality focused
• Participates; while working in a remote environment joins meetings, huddles, trainings, activities
• Decision making skills
• Organizational skills
• Problem solving
• Team player
• Flexibility in following a schedule
Task:
Provide excellent customer service:
- Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
- Excellent writing skills; able to translate Customer communication rapidly and effectively in chat
- Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers
- Solve problems systematically, using sound business judgment, and following through on commitments
- Respond to customers in a polite and courteous manner
- Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
- Establish rapport via chat or phone quickly, and remain positive and upbeat
- Express thoughts and information clearly and succinctly
- Inspire confidence and positively influence the behavior, actions, and thoughts of others
- Communicate unpleasant or negative information in a tactful manner
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
Demonstrate strong data entry skills and proficiency in the use of a PC.
Recruitment Process:
1st – Submit your application
2nd – online Assessment (will be sent in your email)
3rd – Initial Screening (Over-the-Phone)
4th – Initial Interview (Over-the-Phone)
5th – Language Assessment (Over-the-Phone)
6th – Final Interview (Over-the-Phone)
*Read carefully the details before applying to help you out in terms of the application process.