Customer Service Representative | Financial Account (CEBU)

• Be part of #1 Great Place to Work Company in the Philippines 

 • Competitive Salary Package

 • To Start ASAP

Competitive Salary, Good Benefits Package and await for Qualified applicants!!! 

CUSTOMER SERVICE REPRESENTATIVE | FINANCIAL ACCOUNT

Basic Qualifications: 

Candidate must have Good English Communications skills both in verbal and written.Must have completed at least 2 years in college (with no back subject; technically incoming 3rd year); or a graduate of 2-year Associate degree.Must be amenable to work in a Hybrid set-up (Blended WFH and Onsite); willing to work on shifting and graveyard schedule, work on holidays and weekends.Must have at least 25MBPS wired-plan internet connection for own utilization – meaning not shared during working hours.Must have an available phone either Android or IOS with OS version 8 and above.Must be residing within Cebu province (non-island; can only be reached through land transportation)Open to candidates without BPO experience

Duties and Responsibilities:

Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);Resolve credit inquiries on new accounts;Make use of problem-solving/decision-making skills to achieve the highest level of customer satisfaction;Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;Comply with over-all call quality standards;Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

At Synchrony financial, we offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States. We are pioneers in the future of financing, dedicated to improving the success of every business and the quality  of every life we touch.