Customer Service Representative (Financial Company)

Duties & Responsibilities:

Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);Resolve credit inquiries on new accounts;  Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;Comply with over-all call quality standards;Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications:

Excellent English Verbal and written Communication SkillsMust be able to finish at least 2 years in collegeCandidates must be willing to work on Night Shift/Shifting Schedules.Should have good, wired internet connection of at least 30MBPS.Amenable to work onsite in Northgate, Alabang.

Required Competencies:

Ability and willingness to recognize, deliver on card service sales opportunitiesAbility to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.Must have knowledge on basic Computers skills.  Professional Phone etiquettes and ability to work with a Team

At Synchrony financial, we offer expertise, partnership and innovation to help businesses and customers achieve their unique ambitions. With over 84 years of experience, we are a leader in financing major consumer purchases and elective healthcare and the largest provider of private label credit cards in the United States. We are pioneers in the future of financing, dedicated to improving the success of every business and the quality  of every life we touch.