Data and Reports Analyst_0058
| 行业 | Sciences | 职位 | Actuarial / Statistics |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Pasig | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Junior High School | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-30 | 有效期至 | Valid for a long time |
职位描述
Qualifications: The DRA is responsible for intra-day management activities while working closely with Operations to meet service level requirements. He/she will monitor incoming contact volumes, report daily attendance schedules, provide adherence reports of agents, and ensure optimum service levels are achieved to deliver consistent contact center performance.
Main Job Tasks, Duties, and Responsibilities
• Manage the call volume, daily attendance, and program break schedules
• Assist with the creation of metrics and targets for services
• Work closely with the Operations team to analyze and help improve their delivery processes
• Generate ideas for process and service improvement planning
• Produce daily, biweekly, and monthly internal reports
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned
• Formulating procedural manuals for all departments
• Intervening when necessary to avoid escalation of a difficult or unprofessional call situation