Retail Associate

Retail Associate – Bath & Body Works

POSITION SUMMARY

To create and maintain a long-term relationship with the customers in order to achieve sales goalsRepresent the Brand in a positive manner while ensuring recurringResponsible for assisting customers with choices, assist and provide information about the product inFoster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Drive the sales

Work to hit individual sales and other store target.Execute sales strategies and action plans implemented by the Managers.Maintain a tight control on discounting and giveaways/ discontinued productsEnsure all monies and sales transactions are accordance to the operation procedures.

Achieve High Service Standards

Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.Maintaining and upholding the company’s image as a prestigious and luxurious brand at allResponsible to collect Customer Registration Card as per store target.Work with the Manager to best handle customer complaints.To comply with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.Ensure visual merchandising are implemented efficiently.Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrities

Working together with Managers and floor to manage inventory and minimize stock lossesConduct daily, monthly stock count for store.Resolve discrepancies within 2-3 days and report all findings to Manager.Monitor and coordinate receiving of merchandise and price tagging according to operation proceduresQualitative security measures to prevent theft and pilferage.

Reporting 

Updating customer database on frequent basis.Responsible for all stock control Ensure timely and accurate submission.To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely mannerAny Ad Hoc reporting as required by the Managers.

Personal Development

To have and maintain at all times competent product knowledge.Complete E-Learning Modules on timely manner.

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Macau and New Zealand. Operating more than 350 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Kate Spade New York, Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium, Vie Beaute and Flow. Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram. In Manila, Valiram represents Victoria's Secret.