Supervisor

Supervisor – Bath & Body Works

POSITION SUMMARY 

Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level ofTo provide supervision assistance where and when necessary in theTo take an active role in maximizing sales – individual vs store salesMaintain inventory integrity – minimize stock losses & insure monthly (& daily if necessary) stock countsFoster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Drive the Sales 

Work to hit the individual sales target whilst assisting Store Manager to reach the store sale, profit and target.Maintain sales through the cash register; resolves discrepancies, prepares, reconciles and records cash receipts for deposit and prepares sales reports.

Achieve High Service Standards

Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day.Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.Ensure visual merchandising are implemented efficiently.Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrations 

Working together with Managers to manage inventory and minimize stock lossesConduct daily, monthly stock count with the floorResolve discrepancies within 2-3 days and report all findings to ManagerMonitor and coordinate receiving of merchandise and price tagging according to

Leadership 

Assist the Managers in monitoring staff tardiness record on a regular basisAllocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;To oversee the roster management during the absence of Managers

Reporting 

Update CRC store compilation in database on frequentResponsible for all stock control Ensure timely and accurate submission.To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely mannerAny Ad Hoc reporting as required by the

Personal Development

To have and maintain at all times competent productComplete E-Learning Modules on timely

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Macau and New Zealand. Operating more than 350 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Kate Spade New York, Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium, Vie Beaute and Flow. Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram. In Manila, Valiram represents Victoria's Secret.