Operations Manager (Pioneer Account)

Join a company where YOU matter!

We are looking for awesome and talented Operations Manager who wants to join our growing team!

Responsibilities:

Manages operations for Customer Service/Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational goals, objectives and develops strategies to meet client metricsGather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are metPossess Budgeting and Financial Planning skillsMust be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

Requirements:

Must have excellent Verbal and Written English Communication SkillsSolid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.Minimum 3 years proven management experience in a BPO contact center environmentMust have experience handling a CSR/TSR campaign.Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met.Strong Planning, Forecasting, Problem-Solving and Analytical Skills.Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.Strong Organizational, Leadership and Interpersonal Management Skills.Possess excellent knowledge of Manpower PlanningKnowledge of current Call Center & Workforce Management TechnologiesDemonstrated ability to interact with peers, senior management and other departments in a professional mannerStrong Organizational, Leadership and Interpersonal Management SkillsPossess excellent knowledge of Manpower Planning and schedulingMust be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

Competitive salary packageExciting employee engagement activitiesStability (Continuously getting pioneer accounts)Learning sessions every weekFast career growthFree Parking PassesAccessible locationHMO (Free dependent)Leave creditsLeave conversionsNight differentialUncapped annual appraisal2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

Send a message to 09214815*** (Yana)Send your CV to **********(@)*********Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig-

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made. iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management. Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.