Customer Service Support Specialist (North America)

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLEExecute day to day activities related to North American Customer Service operations in the area of Adhesive Technologies - Order Entry Processing, Customer Purchase Order Entry, Status of Order, and Order TrackingConfer with customers via email in order to provide information about products and services, tracking of orders, or to obtain details of inquiriesKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenManage business partners through governance calls and tools/process pulse checksProvide operational/ad hoc tasks support and team project collaboration as neededPerform Continuous Improvement tasks that will improve overall processYOUR SKILLSGraduate of Bachelor's Degree in Business Management/ Administration, but other relevant courses may still be consideredPreferably with a minimum of one (1) year related work experience in an Industrial Business-to-Business (B2B) role; Background from a Shared Service or Multinational Working Environment is an advantageKnowledge in Microsoft Office (Outlook, Excel, Word, and PowerPoint) is required; SAP is highly preferredHaving a background in Continuous Improvement (e.g. Lean Six Sigma) and in any of the following digital skills (VBA Macros, SAP scripting, Power BI) is an advantageWith an excellent command of both spoken and written English; Must be a team player, detail-oriented, and have strong administrative skillsWilling to work on a full night shift 09:00PM ~ 06:00AM and following US HolidaysFresh graduates are welcome to apply

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 22039548

Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market – across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success. Henkel employs more than 53,000 people globally – a passionate and highly diverse team, united by a strong company culture, a common purpose to create sustainable value, and shared values.  Shared Services Manila is the pioneer center for Henkel Shared Services and employs more than 800 employees supporting all of Henkel’s functions and three Business Units (Adhesive, Beauty Care, Laundry & Home Care) globally.