Underboard Nurses / HMO Admin Staff - Makati

Qualifications:

Candidate must possess at least a Bachelor's/College Degree, any field.Prior experience as a customer service specialist or equivalent, ideally within a similar setting.Sales experience is highly advantageous.Computer literate with an above-average typing speed.Superb verbal and written communication skills.Thorough, with excellent listening skills.Ability to calm irate, anxious, or grieving customers.Capacity to navigate stressful situations with ease.Willing to work in Makati head office.

Duties and Responsibilities:

Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner.Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.Deferring queries to your line manager if you are unable to answer them.Furnishing members and health care practitioners with details regarding members' benefits.Advising members of outstanding co-payments.Providing extant and prospective members with the details of network providers.Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.

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