Virtual Demand Generation Specialist (Work From Home)

Role Description 

Lead Generation for Sales (Prospect qualification, Scheduling appointments, Coordination customer & sales)Identify leads and conduct lead managementSuccessful execution of permanent and segment specific telemarketing campaignsTo ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.

Job Responsibility

Client Management

Answer company's product inquiries via phone, chat and email following the policies and procedure.Generate quality leads following the company Sales Qualification process.Gather client’s feedback and business pains to provide the appropriate solution.Provide full support to clients following the protocols focusing on the set quality standards.Give accurate information to customers while maintaining a professional and courteous attitude.Input accurate information into customer management system to properly initiate sales process.Successful execution of permanent and segment specific telemarketing campaigns.Meet and exceed established sales goals.Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.Monitor the client’s request and update accordingly.

Knowledge Management

Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing toolsProactively research problems and solutions and share this information with the team.Monitor team member’s performance dailyPrepare performance and other reports requested by supervisorsPerform other tasks assigned by management within the competenceFollow up all operational issues

Training and Development

Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality supportShare Best Practices to colleagues

Benefits Offered

Health insuranceWork from home