Data Entry - Project Based

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean? 

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

SCOPE OF JOB: The Data Entry attracts potential customers by answering product and service

questions; suggesting information about other products and services. Process orders, prepare

correspondences, and fulfill customer needs to ensure customer satisfaction.

Main Duties and Key Responsibilities:

·       Inserts client and account data by inputting text based and numerical information from source documents within time constraint 

·       Compiles, verifies accuracy and sorts information according to priorities to prepare source data for computer entry 

·       Reviews data for deficiencies or errors, correct any incompatibilities if possible and check output 

·       Researches and obtains further information for incomplete documents 

·       Applies data program techniques and procedures 

·       Generates reports, stores completed work in designated locations and performs backup operations 

·       Scans documents and print files, when needed 

·       Maintains information confidentiality 

·       Respond to queries for information and access relevant files 

·       Complies with data integrity and security policies

Requirements:

·       Background in financial/accounting familiar with financial terminologies 

·       Proven data entry work experience, as a Data entry operator or Office clerk 

·       Experience with MS Office programs and data programs, preferably Google Workspace 

·       Willing to work on shifting schedules  

·       Able to work in a fast-paced environment 

·       Typing Skill: 35 WPM with 95% accuracy. 

·       High attention to detail and concern for accuracy. 

·       Ability to work independently. 

·       Problem-solving skills, and ability to think systemically. 

·       High school diploma; additional computer training or certification will be an asset 

Good to have:

·       Ability to communicate in english clearly and concisely, orally and in writing.